Refund policy

Refund policy

 

Exchange & Return Policy – Alfaaz by Frontier

At Alfaaz by Frontier, we prioritize your satisfaction and offer flexible options for exchanges and refunds. Please review our policy below:

Exchange Policy :

  • Time Frame: You can request an exchange within 7 days of delivery.

  • Eligibility: The item must be unused, unworn, and in its original packaging with all tags intact.

  • Exchange Charges: No deductions—the full amount will be credited towards the replacement product.

  • How to Initiate an Exchange: Contact us via email alfaazbyfrontier@gmail.com or WhatsApp, +919873547771 and we’ll assist you with the exchange process.

Refund Policy :

1. Store Credit & Exchange (Recommended) – No Deductions!

  • opt for store credit of the full amount, which can be used anytime for future purchases.

  • You can also choose to exchange your item for another design without any deductions.

  • Benefit: No transit or processing fees apply when you choose store credit or exchange.

2. Refunds (With Transit Fee Deduction)

If you still prefer a refund to your original payment method, the following applies:

  • A transit fee will be deducted from the total amount.

  • Refunds will be processed within 7 business days.

3. High-Value Orders (₹10,000 & Above) – Store Credit Only

For all orders valued at ₹10,000 or above, we offer:

  • Store credit only – No refunds will be issued.

  • This credit can be used anytime and has no expiry.

Refund Eligibility Terms

  • Time Frame: Refund or exchange requests must be initiated within 48 hours of delivery.

  • Condition: The item must be unused, unworn, and returned in original packaging with all tags intact.

Non-Refundable Items

  • Personalized or engraved items

  • Rings made to custom sizes

  • Bespoke or custom-made products

  • How to Initiate a Refund: Contact us via:

    • Email:  alfaazbyfrontier@gmail.com

    • WhatsApp: +919873547771

      Our team will guide you through the return process and arrange pickup.

 

For any inquiries, feel free to reach out to our customer support. We're happy to help!